Terms and Conditions

1. Definitions

1.1 “Company,” “we,” “us,” or “our”

These terms refer to The Go Vibes, a travel agency specializing in curating and providing travel-related services.

1.2 “User,” “you,” or “your”

These terms refer to any individual, group, or organization accessing, booking, or utilizing services offered by The Go Vibes. This includes but is not limited to:

• Customers seeking information about travel destinations.
• Individuals booking travel packages, accommodations, or tours.
• Anyone participating in an activity, tour, or service provided through The Go Vibes.
  The user agrees to comply with the terms outlined here and is responsible for providing accurate and truthful information when using the company’s services.

1.3 “Services”

“Services” encompass all products, offerings, and experiences provided by The Go Vibes. This includes but is not limited to:

• Travel Packages: Pre-designed or customized holiday packages, including destinations such as Himachal Pradesh, Uttarakhand, Rajasthan, and beyond.
• Accommodations: Arrangements for stays in hotels, resorts, homestays, or other lodging options.
• Itineraries: Detailed travel plans tailored to meet the preferences of users, including sightseeing, activities, and transportation.
• Bookings: Reservations for transportation (flights, trains, buses, private vehicles), accommodations, and activities.
• Experiences: Destination-specific activities such as adventure sports, cultural tours, and heritage walks curated to provide users with authentic and memorable experiences.
• Support Services: Assistance provided by the team, such as travel advice, documentation guidance, and real-time help during trips.

2. Acceptance of Terms

• By using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions, as well as our Privacy Policy.
• If you disagree with any part of these terms, you must not use our services.
• Continued use of our services constitutes acceptance of any changes or updates to these terms.

3. Use of Services

• Users must be at least 18 years of age or have parental/guardian consent to use our services.
• You agree to provide accurate and complete information while booking or interacting with The Go Vibes. False information may result in cancellation without refund.
• The misuse of our platform, including fraudulent bookings, tampering, or unauthorized access, is strictly prohibited and may result in legal action.

4. Booking and Payments

• Bookings are subject to availability and confirmation by The Go Vibes.
• Prices for travel packages may vary due to seasonality, demand, or third-party changes. Prices are confirmed only upon full payment or the issuance of a booking confirmation.
• Payment options include credit/debit cards, UPI, bank transfers, or other methods detailed during booking.
• Payment timelines must be adhered to, and delays in payment may result in cancellations or additional charges.

5. Cancellations and Refunds

• Cancellation policies differ for each package and will be clearly communicated at the time of booking.
• Refunds will be processed in line with the applicable policy, and an administrative fee may be deducted.
• In cases of force majeure events (e.g., natural disasters, political unrest), cancellations may follow a different policy as decided by The Go Vibes.

6. Changes to Bookings

• Requests to alter bookings must be made in writing and submitted to The Go Vibes within a reasonable timeframe.
• Approval of changes is subject to availability and may incur additional charges, including fees imposed by third-party service providers (e.g., hotels or airlines).
• Any changes made close to the travel date may be restricted or denied depending on the nature of the package.

7. Travel Documents (Elaborated)

To ensure a smooth and hassle-free travel experience, it is essential to comply with the documentation requirements outlined below:

7.1 Responsibility of Travelers

• Passport and Visa Requirements:
  Travelers are solely responsible for ensuring that their passports are valid for at least six months from the date of travel and meet the destination’s requirements. Similarly, obtaining the necessary visas and permits (tourist visas, e-visas, entry permits) is the traveler’s responsibility.
• Other Necessary Documentation:
  This includes but is not limited to:
  • Valid government-issued photo identification.
  • Required permits for restricted or protected areas.
  • Vaccination or health certificates, if mandated by the destination.
• Failure to meet these requirements may result in denied boarding, entry restrictions, or fines, for which The Go Vibes will not be held accountable.

7.2 Limited Liability of The Go Vibes

• The Go Vibes acts solely as a facilitator and provides guidance on documentation requirements; however, the ultimate responsibility for acquiring, verifying, and presenting valid documents lies with the traveler.
• The company will not be liable for any issues arising from incomplete, incorrect, or invalid documentation, such as:
  • Denied entry at immigration checkpoints.
  • Missed flights or delays due to document-related issues.
  • Inability to participate in planned activities requiring permits or documentation.

7.3 Recommendations for Travelers

• Carry Copies of Travel Documents:
  To avoid inconvenience during travel, it is advisable to carry both physical and digital copies of your travel documents, including passports, visas, and booking confirmations.
• Emergency Contact Information:
  Share emergency contact details with The Go Vibes or your designated travel coordinator to enable prompt assistance in case of unforeseen circumstances.
• Stay Informed:
  Keep yourself updated on the latest entry requirements, travel advisories, and regulations for your chosen destination.

8. Health and Safety (Elaborated)

To prioritize the well-being of all travelers, the following guidelines and recommendations must be considered:

8.1 Physical Fitness and Suitability

• Personal Evaluation:
  Travelers are responsible for assessing their physical fitness and health conditions to determine their ability to participate in activities included in their chosen itinerary. This includes activities such as trekking, paragliding, water sports, or other physically demanding experiences.
• Medical Consultation:
  It is advised to consult a physician before undertaking any strenuous activities, especially for travelers with pre-existing medical conditions, chronic illnesses, or mobility concerns.

8.2 Travel Insurance

• Importance of Insurance:
  Travelers are strongly encouraged to purchase comprehensive travel insurance to safeguard against unforeseen circumstances, such as:
  • Medical emergencies or hospitalizations.
  • Trip cancellations or interruptions.
  • Loss of personal belongings, baggage, or travel documents.
  • Emergency evacuations, especially in remote or high-altitude destinations.
• The Go Vibes does not provide insurance coverage and will not be liable for expenses incurred due to the lack of adequate insurance.

8.3 Compliance with Safety Instructions

• Adventure Activities:
  For activities such as trekking, paragliding, ATV rides, bungee jumping, or water sports, travelers must strictly adhere to safety guidelines provided by instructors, guides, or local authorities.
  • Ensure the use of proper safety gear (e.g., helmets, harnesses, life jackets).
  • Follow the instructions regarding equipment usage, weather conditions, and risk assessments.
• Local Guidance:
  Listen to the advice and instructions of local guides or coordinators, particularly in areas with unique challenges like high altitudes, rugged terrains, or unfamiliar weather conditions.
• The Go Vibes will not be responsible for injuries, accidents, or damages arising from non-compliance with safety measures or reckless behavior.

8.4 Additional Safety Tips

• Health Precautions:
  • Carry a basic first-aid kit, especially for remote destinations like Himachal Pradesh or Uttarakhand.
  • Stay hydrated and take altitude sickness precautions when traveling to high-altitude locations.
• Weather Preparedness:
  Dress appropriately for the destination’s weather conditions, particularly in regions prone to sudden changes, such as Himachal Pradesh’s Tribal Circuit or Uttarakhand’s trekking routes.

9. Limitation of Liability

• The Go Vibes acts as an intermediary for travel services (e.g., hotels, transport, activities) and cannot be held responsible for the actions or errors of third-party providers.
• While we strive for perfection, errors in itineraries, unforeseen delays, or disruptions may occur. In such cases, we will make reasonable efforts to address the issue but cannot guarantee compensation.
• Users assume full responsibility for their personal belongings during travel.

10. Intellectual Property

• All content, including text, images, logos, and videos on our website and marketing materials, is the intellectual property of The Go Vibes.
• Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
• The Go Vibes reserves the right to pursue legal action in case of intellectual property infringement.

11. Governing Law (Elaborated)

To ensure transparency and mutual understanding, the following provisions outline the legal framework governing these Terms and Conditions:

11.1 Applicable Laws

• These Terms and Conditions, along with any agreements or disputes arising from the services provided by The Go Vibes, will be governed and interpreted in accordance with the laws of the Republic of India.
• All transactions, contracts, and obligations undertaken by The Go Vibes are subject to Indian statutes, rules, and regulations.

11.2 Jurisdiction

• Any disputes, claims, or legal proceedings arising out of or related to these Terms and Conditions will fall under the exclusive jurisdiction of the courts situated in Chandigarh, India.
• Users agree to waive the right to seek legal recourse in any other jurisdiction outside the designated courts.

11.3 Dispute Resolution

• Before initiating any legal action, both parties agree to make reasonable efforts to resolve disputes amicably through negotiation or mediation.
• The Go Vibes encourages users to contact its support team for any grievances to seek resolution in an efficient and timely manner.

12. Changes to Terms

• The Go Vibes reserves the right to update these terms and conditions at any time.
• Users will be notified of significant changes via our website or email. Continued use of our services implies acceptance of the revised terms.

13. Contact Information

For any questions, concerns, feedback, or inquiries regarding our terms, conditions, and services, please feel free to reach out to us through the following channels:

13.1 General Support

We are committed to providing prompt assistance and addressing your queries regarding travel packages, bookings, policies, or other concerns.

• 📧 Email:
  Reach us at support@thegovibes.com for detailed inquiries, feedback, or to resolve any issues. Our team will respond within 24–48 hours.
• 📞 Phone:
  Call us at +91-93177-37680 for instant assistance during business hours. Whether you need travel guidance, itinerary changes, or emergency help during your trip, our customer support team is here to help.

13.2 Online Resources

Visit our website for detailed information about our services, packages, and terms:

• 🌐 Website: www.thegovibes.com
  Explore customized travel packages, FAQs, and helpful travel blogs directly on our site.

13.4 Social Media

Connect with us on social media for the latest updates, offers, and travel inspiration:

• Instagram
• Facebook
• Linkedin
• Twitter
• Pinterest
• Medium
  
  Your satisfaction is our priority, and we’re here to make your travel experience seamless and memorable. Don’t hesitate to reach out!

 Thank you for choosing The Go Vibes!